Draft policy pending owner and legal review. Not yet in effect.

DRAFT — not legal advice — requires owner and legal review before publication.

Placeholders in [OWNER: …] / [LAWYER: …] must be completed. Research basis: docs/compliance/COMPLIANCE_RESEARCH.md.

Terms of Service

Last updated: [OWNER: date]

These Terms are an agreement between you and [OWNER: legal business name] ([OWNER: business address]) ("we", "us") for the website "Our Year Together" (the "Service"). Purchases are also governed by PURCHASE_AND_REFUNDS.md, and your information by PRIVACY.md.

1. Who can use the Service

• You must be 18 or older.
• The Service is offered to buyers in [OWNER: supported countries/provinces — research recommends Canada (excluding Quebec) and the United States]. [OWNER: state how unsupported locations are handled]
• The Service is provided in English only.

2. What the Service is

You answer up to 15 questions and may add photos to make a personalized keepsake for your partner. You can start and preview without an account. To save, buy and publish, you sign in by email (or another sign-in method we offer). One account owns one keepsake. There are no subscriptions, renewals or AI features.

After purchase you get the features described in PURCHASE_AND_REFUNDS.md, including a hosted gift link for a limited time.

3. Your account

Keep access to your email secure; anyone who can open your sign-in emails can access your keepsake. Tell us promptly at [OWNER: support email] if you think your account was accessed without permission.

4. Your content

"Your content" means the answers, names, dates and photos you add.

You own your content. You give us a non-exclusive, worldwide, royalty-free licence to store, copy, process, format, display and transmit your content only to operate the Service for you — for example to save your draft, create the PDF and backup, and show the published keepsake to people who have your gift link. This licence ends when your content is deleted from our systems, except for copies others have downloaded and copies in backups awaiting routine deletion. We do not use your content for advertising, marketing or AI training.

You are responsible for your content. You confirm that:

• you have the right to use every photo and text you add (including other people's photos);
• the people shown, including your partner, would reasonably be comfortable with it being shared with anyone who has the gift link;
• it follows the rules below and the law.

Acceptable content

Allowed: ordinary personal photos and writing — couple photos, family photos, holiday and travel pictures, pets, affectionate or romantic messages.

Not allowed:

• sexually explicit images or nudity, or sexually explicit text;
• any content that sexualizes, exploits or endangers a minor (we report this to authorities);
• images or information shared without the consent of the person shown where they would reasonably expect privacy (including intimate images);
• harassment, threats, hate, or content meant to embarrass, intimidate or stalk someone;
• other people's copyrighted material you don't have permission to use;
• personal information of others that is not needed for the gift (e.g., ID numbers, addresses);
• anything illegal.

5. Sharing and the gift link

• Anyone with the active gift link can view the keepsake. It is not password-protected. We ask search engines not to index it.
• You can revoke or replace the link at any time. Only one link is active at a time.
• Recipients can view the keepsake; they cannot download the PDF through the Service.
• We cannot recall copies that have already been downloaded, saved, screenshotted or forwarded — including your PDF and backup file. Revoking or expiry stops the hosted link only.

6. Hosting term

Hosting of the gift link lasts 3 calendar months from first publication. You must first publish within 30 days of purchase; if you don't, the 3-month period starts automatically on day 30. We email reminders 14 days and 3 days before it ends. At the end, the gift link stops working and shows a generic "expired" page. We do not sell renewals or extensions. Your downloaded PDF and backup keep working. Ending hosting is separate from deleting your data (see PRIVACY.md).

7. Reports and removal

Anyone can report a gift using "Report this gift" on the gift page or by emailing [OWNER: support email]. See SUPPORT_AND_REPORTING.md. We may, without prior notice where reasonably necessary:

• disable a gift link or hide content that appears to break these Terms or the law;
• suspend or close an account for serious or repeated violations;
• preserve and share information with law enforcement where required or permitted by law.

Where we remove content from a paid keepsake, [OWNER/LAWYER: refund treatment for removal due to a Terms violation vs. our error]. We will tell the account owner what was removed and why, unless the law or safety prevents it, and give a way to respond.

8. Things you must not do

Don't attempt to access other people's keepsakes or accounts, break or overload the Service, scrape it, bypass payment, resell access, or use it to send spam.

9. Our responsibilities and limits

We will provide the Service with reasonable care and skill. We will fix, or refund under PURCHASE_AND_REFUNDS.md, if a technical failure on our side prevents you from receiving what you paid for.

[LAWYER: draft limitation-of-liability and disclaimer wording that is valid for consumers in each enabled market. Consumer-protection laws in Canadian provinces, the EU/UK and Australia restrict or void some exclusions; these Terms must not exclude rights you have by law.]

Nothing in these Terms limits rights you have under consumer-protection laws that cannot be waived.

10. Ending your use

You can stop using the Service and ask us to delete your account and content (DELETION_AND_PRIVACY_REQUESTS.md). Deleting your account disables your gift link. Downloaded copies are not affected.

11. Changes to the Service or Terms

We may update these Terms. For material changes we will notify account holders by email [OWNER: notice period] before they take effect. Changes do not reduce what you already paid for (including your hosting term).

If we ever discontinue the Service, we will [OWNER: commitment — e.g., keep paid gift links active for their remaining term or provide notice and a refund for the unused portion; repo rule: "No year-end shutdown of promised access"].

12. Governing law and disputes

[LAWYER: governing law, venue, and consumer carve-outs. Do not include mandatory arbitration or class-action waivers without advice — they are unenforceable for consumers in some provinces (e.g., Quebec, Ontario).]

13. Contact

[OWNER: legal business name] · [OWNER: address] · [OWNER: support email]