Draft policy pending owner and legal review. Not yet in effect.
DRAFT — not legal advice — requires owner and legal review before publication.
Placeholders in [OWNER: …] must be completed. Do not add a blanket "no refunds" statement — it is unlawful or void in several markets (see docs/compliance/COMPLIANCE_RESEARCH.md).
Purchase, Delivery and Refunds
Seller: [OWNER: legal business name], [OWNER: address], [OWNER: support email]
Last updated: [OWNER: date]
1. Price
- CAD $22.99, one-time payment, plus applicable taxes, which are calculated and shown at Stripe Checkout before you pay. [OWNER: if not registered for GST/HST, taxes may be $0 — confirm wording with accountant]
- No other fees are added by us. Your bank or card issuer may charge its own currency-conversion or foreign-transaction fees.
- Prices are in Canadian dollars. [OWNER: if Stripe Adaptive Pricing is enabled, add: "Checkout may show an approximate amount in your local currency; the amount charged is shown before you confirm."]
- "Early holiday launch price" [OWNER: keep this wording only if a later, higher regular price is genuinely planned]. There are no discount codes or countdowns.
- If EU/UK/Australia are enabled: prices must be shown including VAT/GST from the first price display. The CAD + tax wording above must not be used for those buyers.
2. What you get
For one keepsake owned by one account:
- the remaining 7 memories unlocked (all 15 in total);
- interactive full playback;
- a downloadable PDF (available to you, the purchaser — not to recipients);
- a QR code for the gift link;
- a downloadable backup file (ZIP) of your keepsake;
- hosting of one private gift link for 3 calendar months, starting at first publication (see §4).
No subscription. Nothing renews. No extensions are sold.
3. Payment and delivery
- Payment is processed by Stripe on its secure checkout page (cards and eligible wallets). We never see your full card number.
- Access unlocks automatically once Stripe confirms the payment to our server. This normally takes seconds. If it hasn't unlocked within [OWNER: e.g., 15 minutes], sign in again or contact support — your purchase is tied to your account, not to the page you returned to.
- Before you pay you will see a summary of what you're buying, the total, and these terms, and you can go back to correct anything.
- We email a confirmation containing: seller details, what you bought, the amount and currency, taxes, date, hosting term, and a copy of (or link to a saved copy of) these terms. [LAWYER: confirm the confirmation meets Ontario/other provincial "copy of internet agreement" rules — attach full text or a durable copy]
4. Publishing deadline and hosting term
- You can publish your gift link whenever you're ready, within 30 days of purchase.
- The 3-month hosting term starts at first publication. If you haven't published by day 30 after purchase, the 3-month term starts automatically on day 30.
- We email reminders 14 days and 3 days before the term ends.
- When it ends, the gift link shows a generic "expired" page. Your PDF and backup file keep working. Expiry does not by itself delete your data (see PRIVACY.md).
- You can revoke or replace the link at any time; this does not extend the term.
5. Refunds
We will refund you in full in these cases:
| Situation | What we do | How to ask |
|---|---|---|
| Duplicate or accidental double charge for the same keepsake | Refund the extra charge(s) | Contact support or we refund automatically when detected [OWNER: confirm] |
| Technical failure on our side — you paid but we cannot deliver the unlocked keepsake, PDF, backup or gift link, and we can't fix it within [OWNER: e.g., 5 business days] of your report | Full refund (or, if you prefer, we fix it) | Contact support within [OWNER: period — must not be shorter than legal minimums] |
| Hosting failure — your gift link is unavailable for a significant part of the term because of our fault | Fix it; if we can't, a full or partial refund [OWNER: decide] | Contact support |
| Your legal rights — any situation where consumer law in your location gives you a right to cancel or a refund (for example, if required pre-purchase information or the contract copy was not provided) | We honour it | Contact support |
[OWNER: optional goodwill refunds — e.g., change of mind before first publication — decide whether to offer; not required by these drafts]
Nothing in this policy limits rights you have under consumer-protection law. In Australia (if enabled), our services come with guarantees that cannot be excluded under the Australian Consumer Law; we do not offer refunds for a simple change of mind, but you are entitled to a remedy for a major failure.
If you are in the EU or UK (only if these markets are enabled)
You normally have 14 days to withdraw from an online purchase. Because your keepsake is delivered immediately, before payment we ask you to tick a box (not pre-ticked) to:
- request that we unlock and deliver it straight away; and
- acknowledge that you lose your right of withdrawal once delivery begins.
We confirm this in your purchase confirmation email. If you don't tick the box, [OWNER/LAWYER: decide — either block purchase, or delay delivery until the 14-day period ends]. If we fail to follow these steps, you may withdraw within 14 days and pay nothing. [LAWYER: confirm whether the 3-month hosting element is a "digital service" with different withdrawal rules]
What happens after a refund
- The hosted gift link is disabled and paid features are locked again.
- We cannot recall copies already downloaded (PDF, backup file) or shared.
- Refunds go back to the original payment method via Stripe; your bank may take [OWNER: typical days] to show it.
- A chargeback/dispute also disables the gift link while it is open [OWNER: confirm].
6. Contact
[OWNER: support email] — please include the email you signed in with and the date of purchase. Do not send card numbers.